How to cancel subscription from Spotify (UK)

Need to cancel Spotify? Start with one check

Spotify cancellations are quick once you know who bills you. If you pay Spotify directly, you cancel in your Spotify account. If you pay through Apple or Google Play, you must cancel there instead.

Below are the exact UK steps for each route, plus a short checklist to avoid getting charged again.

Cancel if you pay Spotify directly (web)

In most cases, you cant cancel Premium from inside the mobile app. Use the web flow:

1. Go to spotify.com/account and sign in.
2. Under Your plan, select Change plan.
3. Scroll to Spotify Free and choose Cancel Premium.
4. Follow the confirmation steps until you see a message that your plan will change on your next billing date.

What to expect: your Premium features normally stay active until the end of your current billing period. After that, your account switches to Spotify Free.

Cancel if you subscribed via Apple (iPhone, iPad, or Mac)

If Apple bills you, Spotify cant cancel it for you. Use Apples subscription controls:

• iPhone/iPad: Settings  [your name]  Subscriptions  Spotify  Cancel Subscription.
• Mac: App Store  your name  Account Settings  Subscriptions  Manage  Spotify  Cancel.

Apples guidance: if theres no Cancel button and you see an expiry date, the subscription is already cancelled. Apple also recommends cancelling at least 24 hours before renewal to avoid being charged.

Cancel if you subscribed via Google Play (Android or web)

• Android: Play Store  profile icon  Payments & subscriptions  Subscriptions  Spotify  Cancel subscription.
• Web: play.google.com/store/account/subscriptions  Spotify  Cancel.

Timing note: Google explains renewals can be processed up to 24 hours before the period ends, so cancel at least a day ahead.

Family, Duo and Student plans: what changes after you cancel

• Family/Duo: the plan owners cancellation ends Premium access for the group when the paid period ends.
• Student: if you cancel, you can usually re-join later, but you may need to re-verify eligibility when you restart.
• Add-ons: if you have extras billed separately (rare), check theyre also cancelled.

For plan-specific terms, see Spotifys Premium plan support pages and your account plan details.

Refunds and UK cooling-off rights (quick reality check)

Most streaming subscriptions dont offer mid-cycle refunds once youve started using the service. Your access typically continues until your next billing date after you cancel.

Under UK consumer rules, distance contracts usually have a 14-day cancellation right, but it can be lost for digital services once performance starts with your agreement. GOV.UK summarises distance selling rules, and the legislation sets out the conditions.

• GOV.UK: online and distance selling
• Consumer Contracts Regulations: Regulation 37

How to make sure its cancelled (and not just logged out)

1. Look for confirmation: email from Spotify, or Expires on status in Apple/Google.
2. Check your plan page: Spotify account should show the date your plan changes to Free.
3. Set a calendar reminder for two days before renewal next time you start a trial.

If Spotify wont let you cancel: fixes that usually work

• Try a different browser or an incognito/private window.
• Make sure youre signed into the right Spotify account (some people have two logins).
• If your plan is bundled (for example via a mobile provider), you may need to cancel with the provider rather than Spotify.
• If youre being charged after cancelling, keep screenshots and contact support promptly. For general consumer help, Citizens Advice explains dispute steps and what evidence to keep.

60-second recap: cancel Spotify without surprises

• Find who bills you (Spotify vs Apple vs Google).
• Cancel in the same place you subscribed.
• Cancel at least 24 hours before renewal.
• Keep the confirmation and check your plan status.